Be Safe

• Stand back at least three feet from the curb as the bus approaches and wait for the bus to come to a complete stop before boarding
• Personal shopping carts and baby carriages can be carried on board, away from the aisles, and stored under/between seats whenever possible
• Don’t interfere with the operator while the bus is in motion
• Report emergency issues to the operator in a safe manner
• Stand behind the yellow “standee line” at the front of the vehicle when it is in motion

Be Prepared

• Exact fare is preferred to save time when boarding. Change cards are provided when exact fare is not possible and can be used for future trips
• Transfers may be used when traveling on multiple vehicles in the same direction after initial fare is paid
• Paper passes must have clearly legible print or code or functioning magnetic strip to be acceptable as valid fare (for a damaged pass, replacement may be requested at a transit center)
• Arriving five minutes early at the designated stop is encouraged
• Please be prepared to provide valid identification or verbal information related to fare eligibility if requested by driver
• Driver may ask to verify fare eligibility when customer utilizes digital fare/QR code at an onboard validator
• Gather all your personal belongings and exit through rear doors

Be Courteous

• Customers are expected at all times to be courteous to other customers and Sun Metro employees to promote an efficient, safe environment for public transit
• Please allow those with mobility impediments to board first
• Listen to music using earphones or headphones so everyone can enjoy their ride
• Priority seating is reserved for passengers with disabilities and the elderly
• Service animals as defined by the Americans with Disabilities Act are allowed. However, service animals must be under the control of handlers by means of a harness, leash or tether, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks; in that case, the individual must maintain control of the animal through voice, signal, or other effective controls
• Non-service animals must be securely contained in a fully-enclosed pet transport carrier
• Help keep the bus and facilities clean by picking up your trash and cleaning spills

Prohibited activities (on vehicles or at facilities)

• Possession or consumption of alcoholic beverages or illicit drugs
• Smoking, vaping or the expulsion of chewing gum or any tobacco residue, including chewing tobacco
• Engaging in threatening verbal or physical behavior
• Engaging in unsafe behavior at a transit facility or stop, including crossing into the path of a vehicle while parked or moving
• Loitering
• Public indecency, lewdness, intoxication, or engaging in a sex act, as defined by State and local laws
• Solicitation, distribution of handbills, begging, vending, the advertising or selling of goods or services, playing of musical instruments or other performance, unless prior written authorization is provided by Sun Metro
• Use of profanity
• Vandalizing, damaging, or tampering with Sun Metro property
• Verbal or physical abuse or harassing behavior directed at other customers or Sun Metro employees and contracted agents
• Violations of this policy shall be enforced by the Sun Metro Suspension of Service Policy

For a complete list of policies, view our Code of Conduct Policy.