Your ADA Rights
If you believe that you or another person has been discriminated against by an entity covered by ADA, you may file a complaint using one of the following methods and it will be researched thoroughly and promptly.
- Online form
- Phone: 915.212.3333
- Email: ADACoordinator@elpasotexas.gov
P. O. Box 2037
El Paso, TX 79950-2037
You may also file a complaint directly with the Department of Justice at
US Department of Justice
950 Pennsylvania, NW
Civil Rights Division Disability Rights Section – 1425 NYAV
Washington, D.C. 20530
For more information, please visit: http://www.ada.gov/filing_complaint.htm.
Alternative Accessible Formats
By ADA law, our public transit system must make its communication and information available to individuals with disabilities through the use of accessible formats and technology (e.g., braille, large print, computer disk, etc) to enable existing and potential passengers to obtain adequate information about transportation services and the ability to schedule them. If you require any of the information we have in alternate format, please contact ADACoordinator@elpasotexas.gov.
A public entity must reasonably modify its policies, practices or procedures to avoid discrimination against persons with disabilities, unless a particular modification would fundamentally alter the nature of its service, program or activity. As a passenger, if there’s reasonable accommodation Sun Metro can make to allow you access to our transportation services, please let us know by contacting Sun Metro: ATTN ADA Coordinator. For more information, visit www.ada.gov.
Fixed Route Stop Announcements
Under Department of Transportation (DOT) ADA regulations, the minimum requirement for fixed the minimum requirement for fixed route stop announcements by a transit provider is that stops be announced (by personnel or a recording system) at least at transfer points with other fixed routes, other major intersections and destination points, and intervals along a route sufficient to permit individuals with visual impairments or other disabilities to be oriented to their location. Further, the transit personnel must announce any stop upon request of an individual with a disability. For the text of 49 C.F.R. Section 37.167(b) and its corresponding section in Appendix D, please visit the following link: http://www.fta.dot.gov/12876_3906.html.
If a bus is filled to capacity, a driver is not required to remove other passengers from the bus in order to make room for additional persons with disabilities. However, the driver would still be required to request that persons without disabilities vacate priority seating locations they may be occupying. Additionally, there’s a City of El Paso ordinance (City Code 6.08.060) that prohibits using the priority seating on our fixed route buses by someone who is not an elderly person or someone with a disability.