The LIFT is Sun Metro's paratransit service for ADA paratransit-eligible clients, providing origin to destination (curb-to-curb), on-demand transportation using small buses equipped with hydraulic mobility device* lifts and tie downs; as well as contracting with private operators using regular passenger vehicles.
LIFT operators are specially trained in sensitivity and defensive-driving techniques. The service provided by the LIFT compliments the service area and hours of operation offered by Sun Metro's traditional (or fixed-route) public transit service. The LIFT services the entire City of El Paso and extends ¾ mile beyond a fixed route bus stop.
Sun Metro also offers a door-to-door service to those individuals that qualify. This is an extension to the curb-to-curb service Sun Metro provides and it’s offered to those passengers experiencing extreme mobility difficulty or safety problems and need that extra assistance to/from their door to the paratransit vehicle. There is no additional charge for this service.
Sunday Service Notice
Sun Metro is improving paratransit service connectivity by expanding LIFT Sunday Service to all areas within the City Limits, starting February 12, 2023.
The expanded service replaces the limited Sunday service in place since the summer of 2022. To schedule a LIFT ride, call the Sun Metro LIFT reservation line at 915.212.0100. To learn more about scheduling or canceling a ride, visit Scheduling a Pick-up.
For eligibility information or to apply for service, visit LIFT Eligibility.
* A mobility device is defined as a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered. A mobility device must safely fit onto the lift/ramp of the bus and safely secured inside the bus to be transported by Sun Metro.
Contacting the LIFT
LIFT schedule line:
LIFT pickup cancelation:
Where's my Ride?:
New Customer Service Line: