The LIFT is a paratransit service that provides curb-to-curb, on-demand transportation using small buses equipped with hydraulic mobility device lifts and tie downs.

Persons within the Sun Metro service area who have been verified as ADA paratransit eligible and visitors to El Paso who present documentation that they are ADA paratransit eligible in another city.

You may dial 915.212.LIFT (5438) option 1 to schedule all your transportation needs. You may schedule transportation 24 hours and up to 7-days in advance. The Call Center accepts transportation requests every day between 8:00am through 5:00pm.

Sun Metro LIFT provides paratransit service in the El Paso area comparable to Sun Metro's fixed-route service as early as 3:30-4:00am and as late as 10:00-10:30pm Monday through Friday.

For Saturdays, you can schedule as early as 4:10-4:40am and as late as 9:55-10:25pm.

For Sundays and Major Holidays, you may schedule as early as 6:40-7:10am, and as late as 6:17-6:47pm.

The LIFT is not an ambulance service and cannot be requested for emergencies. If you have an emergency, call 911.

Fare and pass information is listed on our Fares and Passes page. Do not pay for round-trips with one driver, as you may not return with the same driver and unit. Payment is required every time you board.

The Texas Rehabilitation Commission (TRC) may pay for training and medical trips made by their eligible clients. Each individual's TRC counselor should be contacted for further information. In addition, the Texas Department of Health (TDH) has agreed to pay for all medical trips made by Medicaid recipients requiring LIFT service. Call 1-877-633-8747 for more information.

Call the cancellation line at 915.212.LIFT (5438) to cancel or change your trip at least 1 hour before.

Yes. Calling to cancel a trip may allow schedulers to offer transportation to another person. Failure to call in a cancelation could result in consequences as simple as a friendly reminder and serious as suspension of LIFT privileges.

Yes, but there are limitations. Please see our Policies & Procedures or call 915.212.LIFT (5438) to find out more.

Yes. All LIFT-eligible customers can ride Sun Metro's fixed-route service for a Reduced Fare by presenting a valid LIFT ID card. Each of Sun Metro's regular fixed route buses is fully accessible and each is equipped with a wheelchair lift. Each bus is operated by professional and proficient drivers. If you are able to use Sun Metro's regular bus service, we encourage you to do so.

5081 Fred Wilson, El Paso, TX 79906

Because drivers do not carry change, the exact fare is required. Prepaid fare tickets are available at Sun Metro ticket offices or by mail. Monthly passes are no longer sold. Current ticket prices can be find on our Fares & Passes page.

As of Sunday June 26th, 2022, Sun Metro LIFT resumed paratransit service to origins and destinations within corridors with a width of three-fourths of a mile on each side of each fixed route. The paratransit will include an area with a three-fourths of a mile radius at the ends of each fixed route.

Sun Metro LIFT runs on Sunday schedule during Major Holidays: New Year’s Day, Memorial Day,Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

When you call to set up transportation, you will be provided with a 30-minute window for pick- up. For example, if your pick-up time is from 8:00-8:30, the driver can arrive at any time within that 30-minute window. Please beready for your transportation, drivers can only wait 5 minutes.

Sun Metro LIFT provides services within the city limits of El Paso, TX. When scheduling a trip, please be sure to provide the correct address and any information such as suite numbers, apartment numbers, building numbers or the name of the location.

You can now pay with your smartphone’s mobile wallet, by tapping your debit card (MasterCard & Visa only) or by scanning your QR code on the back of your ticket when boarding our vehicles.

If the passenger is traveling only on the Sun Metro LIFT; the LIFT ID is not mandatory. The LIFT ID is ONLY necessary if you are traveling on the fixed route. Once approved, you can obtain your LIFT ID and purchase tickets at the following locations:

• 9348 Dyer St. 9348 Dyer St. El Paso, TX 79924
• 1165 Sunmount Dr. El Paso, TX 79925
• 601 S Santa Fe St. El Paso, TX 79901

Your LIFT approval letter and a valid State ID are required when requesting your LIFT ID. Please call 915-212-3333 to verify business hours, which may vary.

Sun Metro LIFT provides door-to-door service upon request. This means that the driver can assist you from your pick-up to the vehicle under certain circumstances. Should the driver lose sight of the vehicle, or the driver is unable to enter the location, door-to-door may not be possible. Additionally, the driver is unable to enter buildings, residential homes, or provide door- to-door service on multi-level locations. The driver will assist you as much as possible.

When you are scheduling trips, please indicate whether you will be traveling with or without a PCA. We understand this may change from one trip to another. PCAs ride free and MUST have the same pick-up and drop-off locations as the Sun Metro LIFT passenger.

Service animals are welcomed onboard. They must always be under your control and cannot occupy a passenger seat.

While Sun Metro LIFT has a variety of vehicles, passengers are unable to request specific vehicles for transportation. This also includes vehicles that a passenger does not want to be transported by. Sun Metro LIFT is not able to guarantee these requests.

Sun Metro LIFT works with Amistad (formerly Project Amistad) for transportation assistance. To ensure on-time service, an Amistad driver and vehicle may pick you up and take you to your destination. The fare is still $2.50 for each trip.

We value your feedback, please call our dedicated Sun Metro LIFT customer service number at 915.212.LIFT(5438) option 3 Monday through Friday from 8:00am to 5:00pm.

Due to space limitations, customers are only permitted to carry four (4) bags on Sun Metro LIFT vehicles and not to be more than 35 lbs.

Same-day changes affect other riders who have scheduled trips. Same day changes are based upon availability and cannot be guaranteed.

It is important to call ahead of time to request transportation. Sun Metro LIFT does not provide same-day service.

Sun Metro LIFT reserves the right to refuse transportation or service to anyone whose conduct is offensive, intimidating, violent, disorderly, or hazardous; and could result in the disruption of vehicle operations or serious impairment to the health and safety of others. An unsafe inoperable mobility chair or unsecured oxygen tank will not be transported. Passengers are not allowed to eat, drink or smoke in Sun Metro LIFT vehicles. Please do not distract the driver while the vehicle is in motion.

An individual’s Sun Metro LIFT service may be suspended if they frequently fail to appear for a scheduled trip, i.e., no-shows or frequently canceled trips.

No-Shows:
If the vehicle arrives within the 30-minute window, the driver and Sun Metro Lift staff will make all attempts possible to contact you within 5 minutes, and if we are unable to locate you, it will be considered a No-Show.

Late Cancellations:
To avoid service interruptions, you have the option of canceling your trip up to one (1) hour before the scheduled 30-minute window by calling 915.212.LIFT (5438) option 1. Late cancellations will be treated the same as a No-Show, including cancellations at the door. Receipt of 10% or more no-shows, late cancellations may result in service suspensions.

Passengers may dispute any No-Show, late cancellation, or cancellation at the door if it was outside the passenger’s control. Please call the eligibility department at 915.212.LIFT (5438) option 2 to notify LIFT of a violation outside the passenger’s control.

Please call Sun Metro LIFT at 915.212.LIFT (5438) for additional information or questions that you may have.