What is Sun Metro Microtransit?
Sun Metro's Microtransit is an on-demand rideshare service that operates within a designated zone in El Paso. Microtransit vehicles within each zone do not provide service outside of that area.
What communities does Sun Metro Microtransit serve?
Sun Metro Microtransit currently operates in Upper East El Paso.
What are the microtransit service hours?
Monday-Friday, 6am-11pm and 2:00pm-7:00pm. Service does not operate on designated Sun Metro Sunday/holiday schedules.
How is Sun Metro Microtransit different than regular bus service?
Sun Metro’s Microtransit service is designed to provide intra-community travel within El Paso neighborhoods that have lower demand or limited access to traditional transit service. Service is provided using smaller-capacity vehicles than traditional transit buses. Riders can request a trip in real time through the Ride Sun Metro app, web booking portal, or by calling Sun Metro Microtransit Customer Service at 915.212.7433.
Are vehicles accessible for customers with disabilities?
Yes. Vehicles are ADA-compliant and equipped to accommodate passengers using wheelchairs.
Are service animals and pets permitted?
Service animals trained to perform a specific task for their human companion are permitted and must be under their companion’s control. Pets are not allowed to ride.
Are bikes permitted on Sun Metro Microtransit vehicles?
Microtransit vehicles are not equipped with bike racks, unlike traditional buses. Bikes are not permitted inside Microtransit vehicles.
Can a scheduled ride be modified or cancelled?
To change a pickup or drop-off location or the time of pick-up, a ride must be cancelled and a new ride rebooked with the updated stop locations.
To cancel a ride, a ride can be cancelled within the RIDE Sun Metro app, or the web booking portal or by calling 915.212.7344.
The number of passengers traveling can be modified on the app, the web booking portal, or by calling 915.212.7344, before the vehicle arrives at the pick-up location.
What time do I arrive at my pick-up location?
All customers should arrive at designated pickup location—also known as Super Stop—5 minutes before their vehicle is scheduled to arrive.
How do I find my selected pick-up location?
Use the RIDE Sun Metro App to find the Super Stop you selected as your pick-up location. Look for the designated Super Stop sign—white and blue with a green “M” logo.
How long do drivers wait at pickup locations?
Customers will receive a notification when their vehicle is 2-3 minutes away. Vehicles will depart after 60 seconds of arrival.
Can Sun Metro Microtransit pick me up or drop me off at any address?
No. Designated pick-up and drop-off locations—also known as Super Stops—are available at major intersections, points of interest, transit centers, and other key locations within the designated Microtransit zone. Microtransit vehicles cannot transport riders to locations outside the service zone or to non-designated pick-up or drop-off points. To travel beyond the zone, riders may request a trip to the Upper East Transit Center and connect to Sun Metro’s fixed-route bus system.
Are customers required to wear seatbelts/car seats?
Yes, all Sun Metro Microtransit riders are required to wear seatbelts. Riders traveling with young children must bring their own car seats or booster seats and are responsible for proper installation.
In Texas, children under 8 years old or shorter than 4’9” must be secured in a car seat or booster seat appropriate for their age, weight, and height.
When booking your trip, be sure to select the car seat option in the app or notify the reservationist by phone.
How can specific comments about a ride, general comments or questions, or Lost & Found inquiries be submitted?
Customers may provide feedback, ask questions, or direct any Lost & Found inquiries to Microtransit Customer Service by phone at 915.212.7433.